Product Sheet
Mystery Shopper Program
Turn every customer interaction into a sales opportunity with our mystery shopper program and on-site coaching.
Price
On request
Detailed description
In many establishments, losses come from lack of smile, welcome and upselling. Our program combines mystery shoppers, staff analysis and on-site coaching. We measure smile, welcome, upselling and overall experience. Deliverables: professional report, customer experience score, action plan and team coaching.
What you get
- Mystery shopper visits
- Staff analysis
- On-site coaching
- Professional report
- Customer experience score
- Quantified action plan
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